Lashile Beauty - General conditions of sale on the internet (version February 2025)
Please read these terms and conditions of sale carefully before ordering products from the lashilebeauty.com website. By ordering from the lashilebeauty.com website, you agree to be bound by these terms and conditions.

SUMMARY
1. Scope of application and pre-contractual information
2. Warnings
3. Orders
4. Subscriptions
5. Rates
6. Payment Terms
7. Deliveries
8. Guarantees
9. Transfer of ownership
10. Right of withdrawal
11. Intellectual Property
12. Personal data
13. Cookies
14. Miscellaneous
15. Extended Producer Responsibility (EPR)
16. Complaints
17. Disputes – applicable law
18. Pre-contractual information - Customer acceptance

1. Scope of application and pre-contractual information

1.1. The contact details of Lashilé Beauty Full Store Unlimited (the “Company”) are as follows:
Lashilé Beauty Full Store Unlimited simplified joint stock company with capital of EUR 20,000, registered in the Marseille trade and companies register under number 833 464 167.
Head office
SAS FULL STORE UNLIMiTED - 148 TRAVERSE DE LA MARTINE - LA VERRERIE BUSINESS PARK – BAT B2 - 13011 MARSEILLE • FRANCE
Telephone +33 (0)4 91 03 91 85 (Monday to Friday from 9:30 a.m. to 12:30 p.m.
and from 2 p.m. to 5 p.m.).
Email: info@lashilebeauty.com
VAT number FR39 833 464 167

1.2. Scope of application: These general terms and conditions of sale (the “GTC”) apply only in the presence of the following conditions:

sales to a non-professional buyer, namely a natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity, in accordance with Article L221-1 of the Consumer Code; or
sales to a professional when this agreement does not fall within the scope of the professional's main activity and the number of employees employed by the professional is less than or equal to five, in accordance with Article L 221-3 of the Consumer Code; and
wishing to acquire the Products offered for sale (food supplements in the form of “Gummies” (the “Product(s)”)) by the Company on the Company’s website www.lashilebeauty.com (the “Website”).
(referred to as the “Client(s)”)
The purchase of Products by a minor requires the express consent of the holder of parental authority.

1.3 Territory outside France. In the event that the sale of the Products, or the manner in which they are offered for sale, is deemed in whole or in part to be illicit or illegal under the law applicable in the territory of the Customer's residence, it is up to the latter to renounce accessing them from this territory or to access them from other territories where this is deemed legal. If the Customer chooses to access the Website from a territory where the sale of the Products is deemed in whole or in part to be illicit or illegal, the Customer shall bear sole responsibility for the consequences of the application of the legal provisions of this territory, without the Company being liable in this respect.

1.4. Essential characteristics of the Products. The Customer is invited to refer to the description of each Product appearing on the Website to know its precise characteristics; and in case of doubt or request for additional information, to contact the Company using the contact details appearing in article 15 of these General Terms and Conditions.

1.5. Available stocks. Product offers are subject to availability. Information on the availability of Products is provided at the time the order is placed. In the event that an ordered Product is unavailable, the Customer will be informed by email. The Customer will then have the choice between requesting a refund for their order from customer service or waiting for the Company to restock and maintaining their order, which will be shipped as soon as possible.
Depending on the Customer's choice of formula, certain gifts called "goodies" may be offered to the Customer by the Company. These gifts, where applicable, are mentioned in the description sheet of the formula chosen by the Customer. These gifts are offered while stocks last.

1.6. Other information. The information and details provided for by the Consumer Code are contained in these General Terms and Conditions, directly or by reference.

2. Warnings

2.1 Directions for use. Precautions for use. Directions for use and precautions for use appear on the Website for each Product. The Customer is invited to consult and respect the directions for use and precautions for use appearing on the Product sheets on the Website.

2.2 Effects. The Customer acknowledges that a course of dietary supplements is an individual experience, that its effects cannot therefore be determined in advance with exactitude, that it therefore does not fall under any obligation of results. Dietary supplements cannot replace the practice of physical exercise, be confused with monitoring or a medical and/or psychological consultation. Similarly, dietary supplements must be used as part of a healthy lifestyle and not be used as substitutes for a varied and balanced diet or medication. In case of doubt about his state of health or about possible medical contraindications, the Customer must consult a doctor before any purchase on the WEBSITE.

3. Orders

It is up to the Customer to select on the Website the Product(s) that he/she wishes to order online. Once the choice has been validated, the Customer must indicate all the information necessary for the shipment of the Product:
Name
First name
Email address
Full physical address
Phone number

The Customer must then provide information relating to their bank card on an online form, thus enabling secure payment of their order:

the name of the holder,
the 16 digits of his bank card,
the expiration date,
the virtual cryptogram code on the back of the bank card.

In accordance with Article L.221-14 of the Consumer Code, the Company will remind the Customer before placing his order of the goods which are the subject of the order, their price, the mention: "order with obligation of payment" indicating that placing an order requires payment.
The online contract is concluded when the Customer clicks on the button to confirm the order after having viewed the details of the order and in particular its total price and having had the opportunity to correct any errors.
After having read the details of the order, and once all the requested information has been completed, the Customer can click on "Validate" in order to definitively confirm the order. Validation of the order constitutes acceptance of the General Terms and Conditions. Validation of the order means that the Customer has the necessary authorizations to use the chosen payment method.

The contractual information is presented in French and will be the subject of written confirmation by email repeating this contractual information, including in particular the list of Products ordered.

The Customer is required to check the completeness and conformity of the information provided when ordering, in particular concerning the delivery address. The Company cannot be held responsible for any data entry errors on the part of the Customer and the consequences resulting from them (for example, delays or delivery errors). In this case, the costs incurred for the reshipment of the order will be borne by the Customer.
The Company reserves the right to refuse an order in the event of non-payment, even partial, of a previous order or refusal of bank authorization when paying online.

4. Subscriptions

4.1 Subscription. For any subscription, the Customer must click on "purchase with subscription" from the Website and validate his subscription when ordering. The Customer will be delivered and the amounts owed by the Customer will be debited in accordance with the formula chosen by the Customer on the Website.

4.2 Unsubscription. The subscription is without obligation, however a withdrawal period of 3 days before the anniversary date (excluding weekends and public holidays) must be respected. For any cancellation, the Customer can connect directly to his account and modify or cancel it. He can also make his request by email to info@lashilebeauty.com or by telephone on 04.91.03.91.85 during Customer Service opening hours.
The termination takes effect 30 days following receipt of the unsubscription request. Consequently, any order in progress during the notice period will be executed by the Company. The Customer will not be able to obtain a refund for the order executed after the termination request, including if the customer unilaterally decides to return the products received.
It is recalled that in accordance with article L.221-18 of the Consumer Code, the subscription involving the regular delivery of goods, the fourteen-day withdrawal period mentioned in article 10.2 of these General Terms and Conditions, only runs from the receipt of the first good.

5. Rates
5.1. Current prices. The Company may modify its prices at any time, but the Products will be invoiced to the Customer at the current prices appearing on the Website when the Customer places the order.

Prices indicated on the Website:

are expressed in Euros including tax;
are exclusive of delivery costs, subject to the provisions of articles 7.3 to 7.5 of these General Terms and Conditions.

5.2. Characteristics of the rates. The rates are firm and not revisable during their period of validity, as indicated on the Website. However, if one or more taxes or contributions were to be created or modified, either upwards or downwards, this change may be reflected in the sale price of the Products present on the Website and on the various sales media.

5.3. Invoice. An invoice is issued by the Company and given to the Customer after the order. The Customer may also request that their invoices be sent by email by contacting the Company at info@lashilbeauty.com.

6. Payment Terms

6.1. Payment terms. The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment, according to the terms provided on the Website.
The Company will not be required to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated on the Website.
Payments made by the Customer will only be considered final after actual collection by the Company of the amounts due.

6.2. Transaction security

The Company certifies that payment card details are encrypted and never transmitted in clear text over the network. Payment is made directly to the bank.
In order to ensure the security of transactions and prevent fraud in distance selling, the Company may be required to carry out checks on the placing of orders.

As part of an audit, the Company may invite the Client by email to transmit:
proof of address and identity (for example an electricity receipt, a landline telephone bill for the completion of the order).
A scanned copy of the partially hidden front and back of the bank card (without communication of the security cryptogram);

In this case, the delivery period only begins to run from the date of dispatch of the order, which cannot be earlier than the validation of the supporting documents.
In the absence of supporting documents or if the documents sent do not allow us to verify the identity of the person placing the order, the reality of the address, or the apparent conditions of solvency, the Company reserves the right to cancel the order or request a cash payment to guarantee the security of online transactions and the perfect collection of the Products ordered.
6.3. Failure to comply with payment conditions. The Company reserves the right, in the event of failure to comply with payment conditions, to suspend or cancel the delivery of current orders placed by the Customer.
6.4 Payment via Klarna. In order to offer you Klarna's payment methods, we may, during checkout, transmit your personal data in the form of contact details and orders to Klarna, so that Klarna can assess whether you are eligible for its payment methods and adapt these payment methods for you. Your transferred personal data is processed in accordance with Klarna's own privacy statement.

7. Deliveries

7.1 Destination. The Products can be delivered to Metropolitan France and DOM TOM, Belgium, Switzerland, Luxembourg, Spain, Germany, the United Kingdom, and all other destinations listed on the Website. If the Customer wishes delivery to two different locations, he/she will have to place two different orders and pay the associated shipping costs.
7.2 Delivery times. For deliveries in mainland France, the Products are shipped within 48 hours from the order confirmation by email to the Customer. Once the Products have been shipped, delivery will be made to the address indicated by the Customer by Colissimo 48H (between 2 and 3 working days). For all other destinations, the delivery time is between 2 and 14 working days; the name of the carrier will be communicated to the Customer by email after the order.
7.3 Express delivery. The Customer may choose an express delivery method. In this case, the Customer will be asked to contribute to the delivery costs (the amount will be communicated to the Customer before payment of the order). The Company will offer this delivery method depending on feasibility.
7.4 Return. In the event of the package being returned to the sender, for any impossibility of delivery or refusal of receipt by the Customer for whatever reason, a contribution to the return costs will be retained according to the carrier's current rates.

8. Guarantees

8.1 Legal guarantees. The Company is bound by the legal guarantee of conformity mentioned in Articles L. 217-4 to L. 217-12 of the Consumer Code and that relating to defects in the item sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code.
Legal guarantee of conformity:
In accordance with the provisions of Article L.217-15 of the Consumer Code, Articles L. 217-4, L. 217-5 and L. 217-12 of said Code are reproduced below:

Article L217-4
“The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
It is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been placed under its responsibility by the contract or has been carried out under its responsibility.

Article L217-5
“The property complies with the contract:
1° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L.217-12:
“The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.”
Guarantee against hidden defects:
Article 1641
"The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them."
Article 1648
“The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.”

8.2 Limitations of liability. The Company guarantees that the Products have been subjected to checks and tests carried out by the Company's partner laboratories before being placed on the market.
In any event, the Company’s liability may not be sought by the Client in the following cases:

lack of suitability of the Products to the Customer's needs;
damage suffered by the Customer due to improper use of the Products;
lack of verification by the Customer, before ordering and throughout the taking of the Products, of his state of health and any allergies to one of the components of the Product.

The Client acknowledges that a course of food supplements does not entail any obligation of results.
The testimonials on the Website have been sent by consumers of the Company and reflect only specific experiences. The Customer acknowledges that these testimonials are not a guarantee for his own results but tend to represent and illustrate potential results, obtained within the framework of an optimal use of the Products.
The before/after photographs appearing on the Website are representations made from real testimonials from Customers sent by email to the Company by consumers of the Products. As the results are personal, no results can be guaranteed to the Customer due to the use of the Products provided by the Company.

9. Transfer of risks
In accordance with Article L.261-2 of the Consumer Code, any risk of loss or damage to the Products is transferred to the Customer at the time when the latter or a third party designated by him, and other than the carrier proposed by the Company, takes physical possession of these Products.

10. Right of withdrawal

10.1. Principle. The Customer has a period of fourteen days to exercise his right of withdrawal.
10.2. Terms of exercise of the right of withdrawal. In accordance with Article L. 221-18 of the Consumer Code, from the day after receipt of the Products, the Customer has a period of fourteen days to exercise his right of withdrawal, by sending either the form available on the Website by registered mail with acknowledgment of receipt, or any unambiguous written declaration, expressing his desire to withdraw, to the Company's head office. It is specified that in accordance with the applicable regulations, if the last day falls on a Saturday, Sunday or public holiday, the period is extended until the following day.
However, in accordance with Article L.221-18 of the Consumer Code, it is recalled that if the Customer has chosen a subscription plan involving regular delivery of Products, the fourteen-day withdrawal period only runs from receipt of the first Product.

10.3. Return. The Customer must return the complete Products in their original packaging, in perfect condition, to the Company's address indicated above, without undue delay and, at the latest, within fourteen days following the communication of his decision to withdraw. Damaged, spoiled or incomplete items are not taken back.
The Customer must bear only the direct costs of returning the Products, namely the return costs.

10.4. Reimbursement. The Company is required to reimburse the Customer for all sums paid, including delivery costs (except return costs), as soon as possible and at the latest within fourteen days following the date on which the Company was informed of the consumer's decision to withdraw. The Company may defer reimbursement until the goods have been recovered or until the Customer has provided proof of shipment of the product, whichever is the earliest.

10.5 Exception. The Company will not be required to reimburse the Customer in the following cases:
Quantity of Products less than ordered;
Opened products, already consumed;
Products whose safety ring is no longer fully sealed;
Damaged products or packaging, making them unfit for return to the market;
Products not stored under the conditions recommended on the packaging.

11. Intellectual Property

11.1. The content of the Website is the property of the Company and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

11.2. The Company holds the intellectual property rights relating to the Products purchased by the Customer, including in particular the know-how, methods, copyrights and patents associated with the software that accompanies them and that they integrate, as well as the rights relating to their designs (drawings and models) or to the names under which they are marketed (brands). The Customer shall not reproduce or exploit said Products, studies, drawings and models without the express, written and prior authorization of the Company.
12. Personal data
As part of orders placed by Customers on the Company's website, the Company collects a certain amount of data, in particular for the payment of the order, delivery, order tracking and after-sales service. All information relating to this processing is detailed in the privacy policy developed by the Company and accessible here.
13. Cookies
Cookie files are stored in your browser's memory. Their lifespan is permanent. They contain a unique identifier per browser. They constitute the history of visits to the Website and to each of its pages. You always have the option of configuring your browser to refuse these cookies without altering your browsing on the Website.

14. Miscellaneous

14.1 The data recorded by the Company constitutes proof of all transactions.

14.2. For the purposes of these T&Cs, the term “writing” includes postal, electronic or fax mail.

14.3. In the event of nullity or unenforceability of any clause of these General Terms and Conditions, the other clauses will continue to apply.

14.4. Any failure by the Company to exercise one or more of the rights conferred on it by these General Terms and Conditions may never be interpreted as a waiver of this or these rights by the Company.

14.5. The occurrence of a case of force majeure will have the effect of suspending the performance obligations of the party affected by the event, under the conditions set out in the applicable legal provisions.

14.6 The official language of these T&Cs is French. The use of any other language is for information purposes only. In the event of difficulty in interpretation, the Parties shall refer solely to the French text.

15. Extended Producer Responsibility (EPR)

The unique identifier generated by the Ecological Transition Agency (ADEME) under which the Company is registered with regard to the extended producer responsibility (EPR) obligations mentioned in Article L. 541-10 of the Environmental Code is FR277083_01OZPV.

16. Complaints

16.1 Any complaint or request for information relating to the Products or services must be addressed to the Company by one of the following means:

via the Website: by referring to the “Contacts” section;
by telephone: +33 (0)4 91 03 91 85;
by mail to the address: SAS FULL STORE UNLIMiTED - 148 TRAVERSE DE LA MARTINE - PARC TERTIAIRE DE LA VERRERIE – BAT B2 - 13011 MARSEILLE • FRANCE

16.2 The response to the complaint will be made within 30 working days by post if the Customer expressly requests it. If at the end of this period, the Customer does not obtain satisfaction, he has the possibility of making a second request by notification by registered letter with acknowledgment of receipt. The processing of his request will not exceed the period of one month from receipt of the notification. In all correspondence, electronic or postal, addressed to the Company, the Customer undertakes to mention his first and last name, denomination, his email address, the subject of his request, attaching a copy if necessary, and his identifier in order to allow his identification and the processing of his requests. Any incomplete request may not be processed by the Company.

17. Disputes – applicable law

17.1. In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Company adheres to the e-commerce Mediator Service of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr. After prior written action by consumers towards the Company, the Mediator Service may be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, go to this website : www.mediateur-conso.cmap.fr
Mediation does not apply in the following cases:
disputes between professionals;
complaints made by the Customer to the Company's customer service or direct negotiations between the Customer and the Company (but a prior complaint from the Customer to the Company is nevertheless necessary to contact the mediator);
attempts at conciliation or mediation ordered by a court hearing the dispute;
proceedings brought by the Company against the Client.

The Customer must, before any mediation, submit a written complaint directly to the Company. His request for mediation cannot be examined by the consumer mediator until he establishes having taken this step. The request for mediation must then be submitted within one year from this written complaint, failing which it will be inadmissible.

A dispute cannot be examined by the consumer mediator when:
the request is manifestly unfounded or abusive;
the dispute has previously been considered or is being considered by another mediator or by a court;
the dispute does not fall within its scope of jurisdiction;

If one of these cases applies, the mediator must inform the Client of the rejection of his request within three weeks of receiving his file.
In the event of exercising the right to resort to mediation, the Company will communicate to the Client the consumer mediation system in place.

17.2. If mediation is unsuccessful (where applicable), all disputes to which these General Terms and Conditions and/or the purchase and sale transactions resulting therefrom may give rise, concerning the validity, interpretation, execution, termination, consequences and their consequences, will be submitted to the competent courts under the conditions of common law. In the event of a dispute with professionals and/or traders, the Commercial Court of Marseille will have sole jurisdiction, subject to mandatory legal provisions granting jurisdiction to another jurisdiction.

17.3. These General Terms and Conditions and the purchase and sale transactions resulting from them are exclusively subject to French law.

18. Pre-contractual information - Customer acceptance

The information and details provided for by the Consumer Code were communicated to the Customer prior to the conclusion of the sales contract, and in particular:

the identity of the Company (company name, geographic address of the establishment, telephone number, email address, VAT number);
the essential characteristics of the Products offered, to the extent appropriate to the communication medium used and the services concerned;
the total price of the Products, inclusive of all taxes or, where the price cannot reasonably be calculated in advance, the method of calculating the price and, where applicable, any additional charges or, where such charges cannot reasonably be calculated in advance, a statement that such charges may be payable;
the date or period by which the Company undertakes to deliver the Products;
the existence and terms of exercise of the legal guarantee of conformity provided for in Articles L 217-1 et seq. of the Consumer Code, of the guarantee of hidden defects provided for in Articles 1641 et seq. of the Civil Code;
the terms of payment, delivery and execution of the contract, as well as the terms provided by the professional for the processing of complaints;
the possibility of using a consumer mediator.

The Customer acknowledges that ordering on the Website implies full adherence to and acceptance of these General Terms and Conditions.

We inform the Customer of the possibility of registering on the telephone canvassing opposition list via the device BLOCTEL (article L.223-2 of the consumer code ).